ZYP Medical, LLC

Welcome to ZYP Medical Virtual Care. By using our services, you agree to the following terms and conditions:

1. Acceptance of Terms

By accessing and using the ZYP Medical Virtual Urgent Care services, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, please do not use our services.

2. Services Provided

ZYP Medical offers virtual urgent care services through telehealth platforms, including consultations, diagnoses, and treatment plans. These services are provided by licensed healthcare professionals.

3. Eligibility

To use our services, you must be at least 18 years old in the states of Arizona, Iowa, and South Dakota or 19 years old in the state of Nebraska. ZYP Medical does not allow for the consent of a parent or legal guardian at this time. You must also reside in a region where we offer services and comply with all applicable laws and regulations (AZ, IA, NE, SD). You must physically located in the states listed during your virtual care visit per telemedicine laws and regulations.

4. User Responsibilities

You agree to provide accurate and complete information during the registration and consultation processes.

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your devices.

You agree to use our services only for lawful purposes and in accordance with these terms.

5. Telehealth Consultations

You understand that telehealth involves the delivery of healthcare services using electronic communications, information technology, or other means between a healthcare provider and a patient who are not in the same physical location.

You acknowledge that there are potential risks associated with telehealth, including but not limited to, information security risks and the possibility of incomplete or inaccurate information due to technological failures.

6. Medical Advice Disclaimer

Our services are not a substitute for in-person medical care in all cases. In case of emergencies, please call 911 or visit the nearest emergency room.

While our healthcare professionals aim to provide accurate and timely advice, diagnoses, and treatment, we cannot guarantee specific results.

7. Payment and Insurance

Payment for services is required at the time of booking a consultation unless otherwise specified.

We do not accept or work with insurance providers. Payment is only acceptable through debit/credit card. It is your responsibility to verify your source of payment prior to scheduling an appointment with ZYP Medical.

8. Cancellations and Refunds

You may cancel your appointment up to 12 hours in advance for a full refund. Cancellations made later than 12 hours of the appointment are not eligible for a refund.

Refund policies for services rendered will be assessed on a case-by-case basis.

9. Privacy and Confidentiality

Your privacy is important to us. We do not share your personal health information.

All communications during telehealth consultations are confidential and are protected by applicable privacy laws.

10. Limitation of Liability

ZYP Medical and its affiliates, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services.

Our total liability to you for any claims arising from or related to our services is limited to the amount paid by you for the specific service in question.

11. Changes to Terms

We may update these Terms and Conditions from time to time. We will notify you of any changes by posting the new Terms and Conditions on our website. Your continued use of our services after any changes signifies your acceptance of the new terms.

12. Governing Law These Terms and Conditions are governed by and construed in accordance with the laws of Arizona, Iowa, Nebraska, and South Dakota, without regard to its conflict of law principles.

By checking the designated box on your intake form, I am consenting and I certify:

• That I have read or had this form explained/read to me and I understand its contents including the risks and benefits of telemedicine.

• That I have had the opportunity to ask questions and have had them answered to my satisfaction.

By checking the designated box, I am consenting THAT I HAVE READ, UNDERSTOOD AND AGREE TO THE ITEMS CONTAINED IN THIS DOCUMENT.