Prescription Refills Policy

At ZYP, we aim to facilitate a convenient and efficient prescription refill process through our virtual care services. Please review the following guidelines to understand our policies and limitations:

Evaluation Requirements

  • Virtual Care Appointment: All prescription refills require an evaluation via a virtual care appointment with a ZYP provider.

  • Eligibility: Prescription refills are available for medications initially prescribed by an external provider but necessary for their long-term health maintenance. Prescriptions must be verified/proofed via (1 of 3 ways) electronic pharmacy data pull, physical prescription bottle shown during the virtual consultation, or an uploaded picture of the prescription bottle with the pharmacy name, address, and phone number, the patient’s name, date of birth and prescribers name/title. This can be uploaded prior to your visit on the intake form. There will be an “Upload documents” button at the start of your intake form. Your provider may or may not be able to refill your prescription based off verbal explanation of name, strength, and dosing/frequency of your medication.

Common Medications for Refill

We can provide refills for a variety of common medications, including but not limited to:

Bridge Prescriptions

  • Definition of Bridge Prescription: A bridge prescription is a short-term supply of medication (typically 1-3 months) provided to last until you can schedule and see your primary care provider (PCP) for long-term management.

  • Purpose: Bridge prescriptions ensure continuity of care while emphasizing the importance of follow-up with your PCP for ongoing management of chronic conditions.

Limitations

  • Long-Term Care Management: We do not provide long-term or chronic care management. Our services are intended to bridge the gap until you can see your primary care provider.

  • Controlled Substances: We cannot and will not prescribe any controlled substances, including but not limited to:

    • Narcotics/Opioids: Oxycodone, Hydrocodone, Morphine

    • Benzodiazepines: Alprazolam, Diazepam, Lorazepam

    • Stimulants: Adderall, Ritalin, Concerta

  • Medications Requiring Strict Monitoring: We cannot prescribe medications that necessitate regular and intensive monitoring, such as:

    • Warfarin (Coumadin)

    • Certain immunosuppressants

    • Chemotherapy agents

  • Psychiatric Medications: We do not prescribe nor manage antipsychotics, mood stabilizers, or anything beyond SSRIs used for mild to moderate anxiety or depression. We recommend that you establish a psychiatrist or primary care provider as soon as possible if you are using ZYP Rx Refill service. We do not provide referrals to specialists. If you are suicidal, homicidal, or have any thoughts or plans of hurting yourself or others, please call 9-11 immediately or seek emergency room evaluation as soon as possible.

Additional Information

  • Suitability for Virtual Care: Some medications and conditions are not suitable for virtual care services. Our providers will assess your needs and determine if a virtual prescription refill is appropriate.

  • Legal Liability: ZYP Medical LLC and it’s associated medical practitioners is not responsible for managing conditions that require in-person evaluations, complex medical management, or any treatments beyond the scope of virtual care.

  • Refusal of Service: ZYP Medical LLC has the right to refuse services and medication refill requests from individuals that are using the Rx Refill Service and also for those who had previous prescription refills through ZYP. ZYP medical LLC and it’s associated medical practitioners are not responsible for long-term care or chronic care management.

By checking the designated box on your intake form, I am consenting and I certify:

• That I have read or had this form explained/read to me and I understand its contents including the risks and benefits of telemedicine. I also understand the terms and conditions and policy as described in this form.

• That I have had the opportunity to ask questions and have had them answered to my satisfaction.

By checking the designated box, I am consenting THAT I HAVE READ, UNDERSTOOD AND AGREE TO THE ITEMS CONTAINED IN THIS DOCUMENT.

*Disclaimer

By using ZYP's prescription refill services, you acknowledge and agree to the above policies and limitations. We emphasize the importance of continuous and comprehensive care with your primary care provider for managing chronic and complex conditions.

If you have any questions or need further clarification on our prescription refill policy, please contact us.